FAQ
Here you'll find answers to the most common questions about ordering, shipping, and returns.
For more details, please see our Shipping Policy or the Returns page.
Questions? Contact us.
📦 Shipping (Germany)
What are the shipping costs?
€5.90 per order (DHL)
Free shipping for orders over €200
Bicycles: €99 freight forwarding
When will my order be shipped?
For orders placed by 1:00 PM (Mon–Fri), we usually ship the same day.
Bicycles may require an additional business day for preparation.
How long does delivery take?
1–3 business days within Germany. Bicycles have a delivery time of 3-8 business days.
How is it shipped?
Bicycle parts are shipped with DHL.
Bicycles and bulky items are delivered by freight forwarder (telephone number required for scheduling with freight forwarder).
Will I receive tracking information?
Yes, you will automatically receive a tracking number via email.
🌍 Shipping (International)
Which countries do you ship to?
We only deliver within the European Union.
What are the shipping costs?
Austria: €7.90 (2–5 business days)
Other EU: €14.90 (2–6 business days)
Are bicycles shipped internationally?
No, we only deliver bicycles within Germany.
↩️ Returns
How long do I have to return an item?
14 days after receipt – only new and unused items without signs of mounting.
Who bears the return costs?
The buyer bears the costs and responsibility for the return.
How does the refund process work?
Upon receipt and inspection of the goods, the refund will be processed within 1–5 business days via the original payment method.
For more information, please visit our Returns page.
💳 Payment
What payment methods are available?
Credit Card, PayPal, Klarna, Apple Pay, Google Pay, Shop Pay
🚴 Products & Shop
Are all products new?
Yes, all products are original, new, and unused – unless otherwise stated.
What does "workshop packaging" mean?
Some items are delivered without retail packaging but are technically identical. This is indicated in the product description. Here you can find an example of workshop packaging.
Why are your prices so low?
We specifically purchase excess inventory from wholesalers and manufacturers – creating great deals without compromising on quality.
🇨🇭 Shipping to Switzerland
Do you ship to Switzerland?
No, direct shipping is not possible.
Can I have it delivered to a German address?
Yes, that is easily possible.
Do I get the VAT back?
Yes, you can find information about this here:
Ordering from Switzerland